Let’s be honest—most businesses don’t think about their user experience until something breaks. Sales dip, bounce rates climb, users ghost mid-checkout—and suddenly, it’s a fire drill. But the truth is, those cracks were forming long before things went sideways. They were just hidden. That’s where a UX audit comes in.
A UX audit is like a wellness check for your digital product. It’s not about pointing fingers or giving your site a design grade—it’s about understanding. What’s working? What’s confusing your users? Where are they dropping off, getting frustrated, or missing the good stuff?
At UXpect Consulting, our audits go deeper than “your buttons should be bigger.” We look at the entire journey—from first click to final conversion—through the lens of your users. We watch how people move through your site, where they hesitate, and what they’re trying to do vs. what they’re being forced to do. Sometimes the issues are technical, sometimes they’re structural—but almost always, they’re solvable.
Here’s the kicker:
You might think your product is intuitive because you know how it works. But you’re not your user. A UX audit shines a light on those blind spots and helps you fix the stuff that’s silently costing you money, trust, and retention.
And no—you don’t have to redesign your whole site to make real progress. Sometimes small tweaks (like making a CTA clearer or trimming unnecessary steps) can make a massive difference.
So if you’re not sure why your funnel leaks or your users vanish before checkout, it’s probably time to take a look under the hood. A UX audit won’t just show you what’s broken—it’ll help you build something better.